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CONNECT with the digital world

SUPPORT for your phone, tablet or laptop
LEARN the basic settings & functions
SOLUTIONS tailored to your needs
ONE ON ONE sessions at your pace
SPECIALIZED in Apple® products
REMOTE SERVICE
over the phone or
video call 
SERVICES

Examples

To put it in my clients words:

  • "How do I fill out a form online?"

  • "I need an e-mail address"

  • " Grandma can't make video calls"

  • "Alarms keep popping up"

  • "Auntie never replies to my text" 

  • "I want to send a photo to family"

  • "Wireless headset does not connect"

  • "I can never find my find phone" 

  • "What is an online account"

  • "How do I close 99 windows in Safari®" 

  • "Everything is different since the update"

  • "My voicemail and storage are full"

SERVICE

General support

  • Use the internet  

  • Set up online accounts

  • Fill out forms online

  • Download and upload files

  • Create and send emails

  • Make video calls

​

Specific help for iPhone/ iPad 

  • Phone calls & voicemail

  • Video calls - Face Time®

  • Text messages and emails 

  • Internet use and bluetooth 

  • Contacts & address book

  • iCloud® functions and internet

  • Calendar & email

  • Find and back up your devices

  • Notifications 

  • Photos: take-send-organize 

  • Map - directions - location

  • Settings and organization

  • Podcasts, audiobooks, .............

Clients solutions

How they tried to fix it:

  • ​​"Tried to call support" 

  • "Ask neighbor to start video call for me"

  • "Wait in line at my cell phone provider"  

  • "I pushed all buttons" 

  • "Searched online forever"

  • "Turning off not working"

  • "Handed it over to grandson"

  • "Pushed all buttons"

  • "Watched online classes" 

PRICELIST
sessions
ON THE SPOT  
 
 
$ 1 per minute 
​

Use the contact form to get started.

SUPPORT
PACKAGES:
MINI
$ 25

Up to 30 minutes:
​Perfect for going through

a couple of quick questions or one specific topic.

CLASSIC
$ 55

Up to 60 minutes:
​You have a longer

"things to figure out" list  

 or you want to

go more into detail.

PRO
$ 150

Up to 3 hours:
​For clients who have

the basics covered but

need extended support

or fine tuning. 

Custom packages available.

  • A credit card or retainer payment may be required  for a scheduled session.

  • Debit, credit card, venmo or cash payment.

  • Tax is not included in prices above. 

  • Balance is due on the day of the appointment.​ (Detailed invoice is provided)

  • Cancellations need to be made at least 24 hours before the appointment. 

  • Otherwise a "no show" fee of $ 25 will be charged.

eGift cards

(sent by email)

Questions
instructions
HOW IT WORKS

  1. Make a list of the things you would like to discuss  (the most important topics on top)

  2. To schedule a session: Fill out the form. For general inquiries contact me directly

  3. Wait for a reply or booking confirmation

  4. Charge your device (and bring charging cable)

  5. Back up your device (if possible)

  6. Have your Apple ID and passwords (iCloud info, Apple ID, email...) ready 
  7. Bring a notepad and reading glasses if needed

For remote sessions: Tap on the link I am sending you to share your device screen. 

I will see your device screen on my computer and I will walk you through the next steps. 

You can turn screen sharing off at any time.  I cannot access or control your device. 

questions

About the service

  • Does it matter what device I have? I specialize in Apple products (Mac books, iPad, iPhone, Apple watch). I can help with general issues like using email, use the internet, set up online accounts.... on any mobile device.

  • What is a remote session? Support is over the phone. The "only" thing you have to do is open the link I send you. That allows me to view your device screen. I see what you see and walk you through. To make "one on one" sessions safe, we also use this technology to keep a safe distance. 

  • How long is a session? As long as needed. There is a 5  minute minimum for "on the spot" sessions".

  • Scheduled sessions are 30 minutes minimum.

  • Who can book this service? Anyone - no matter what age, background, knowledge.... 

  • Are there any reviews of the business? I am working on setting up a review page. This is the latest "Thank you note" I received from a client: "Thank you so much for the fast and efficient advice on my new iPhone 7.  The remote assistance was extremely useful and we had it solved in a short time (and I didn’t have to go through all the “press 1 for ….” And give my phone number ten times).  I learned a lot and your assistance was so easy to use.  The real plus was we got it done so quickly!    Love your service and will use it again."

  • What about restrictions because of Covid-19? If you don't feel a 100% healthy, you have been traveling in the last 14 days, covid testing pending... I do recommend remote sessions over the phone. "One on one" sessions are limited to 1 person and can be done with keeping a safe distance. Following state guidelines are mandatory. CDC cleaning and safety protocols are in place.  I am fully vaccinated.

  • How do you pronounce "Birgit"?  The correct pronunciation is "B EE R - g iht"  (g as in "go"). You can call me "B".

Location and payment​

  • Where is your service located? On the Big Island of Hawaii/USA.

  • In what area are "in person" service appointments? Currently at selected safe "pop up" locations. 

  • Do you come to my house? All sessions are in a public (mostly) outdoor setting. This means mobile devices only (laptop, cell phone or tablet). 

  • What days/times do you work? I am flexible regarding time and day. Except holidays. 

  • ​How long in advance do I need to book an appointment? There might be an opening on the next day.

  • How much does it cost? Do you have gift cards? Please see the pricing for all products here. Our electronic gift cards will be sent by email to the recipient directly. 

  • Are there any hidden fees? No, I will charge you only for the minutes you used my service. For the remote service you need internet access otherwise there might be a charge from your cell phone provider. 

  • How do I pay? Cash, secure online payment or over the phone with debit/credit card.

  • What is the cancellation policy? At least 24 hours before your session. Otherwise no refund of the retainer payment.

  • Do I get my retainer money back if I forget my appointment? $ 25 "no show" fee. 

  • What about discounts or special offers? They are listed in the "sessions section" on the website. 

Prepare for your session:

Click here for the details

Service restrictions 
     There is NONE:

  • Drop off option (you have to be present during the session)

  • Detailed support for other devices than mobile Apple® products

  • Desktop computers 

  • Repairs by a certified apple service provider/technician 

  • Apple Care® coverage to pay for this service

  • Physical repairs on your device of any kind (cracked displays, jammed charging port,...)

  • Malware and Anti-virus protection or solutions

  • Sell, loan, exchange or upgrade devices or accessories 

  • Support for cell phone provider or internet services related problems

  • Access or handling any confidential information (for example password managing, or financial apps...)

  • 24/7 phone or chat support

  • At home sessions

 

There is no affiliation with any of the mentioned companies (for example Apple®).

CONTACT
CONTACT
Please fill out this short form to get in touch with me. 
For general information  check out the Frequently asked questions
or use the email address below.

be@thehelpfulspot.com

808.333.9611

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About
ABOUT ME

 

My interest for technology started early with programming my parents video cassette recorder, help the grandparents lock in the digital radio stations and set their digital alarm clock. It continued with Dvd and MP3 players, computer, printer,....
I switched gears to become a speech language pathologist & enjoyed working with patients from 1 to 90+ years old. During that time I learned a lot about communication, individual needs, patience & that one concept or "manual" does not always fit all.
After moving to Hawai'i I soon became the technical support person in my husband's photography business and helped our clients navigating through their photo site, downloads and placing orders.  
(It was also the start of the iPhone/iPad era when apps & technology became the "new normal" for almost everyone.)

Throughout the last years I have helped family & friends to customize their mobile devices & keep their frustration at a minimum (including my husband David who likes to push buttons, but can't rely on our "support" dog  Elvis when it comes to technology). 

The demand kept growing and the returning "client" rate was high. And that's when my business "the helpful spot" was created to find a solution for each individual person that needed help navigating the digital world. 
​ 
Born & raised in Austria/Europe. Since 2007 resident on the Big Island of Hawai'i.

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